Customer Support

About Us

We are a family owned business that has been providing outdoor cover solutions for customers since 1990. Our store is located in Springfield, Oregon just off of Highway 105. If you are ever in the area, please stop by and see us! We are members of the Springfield Chamber of Commerce and believe in providing customers with solutions. If you don't find what you are looking for on our website please call, write, fax or email us your questions.

Contact Us

Email:

Please email customer service at sales@creativeshelters.com 24/7 for product inquiries or information regarding your orders.

Chat:

If customer service is available by chat, you will see the icon on the lower right part of the screen.

Phone Support:

Our customer support hours are 8 AM to 5 PM Pacific Time, Monday - Friday
  • Local Springfield, Oregon number: 541-988-5876
  • Toll free long distance number: 1-888-361-0607

Fax

  • 1-541-988-3502

Postal Address:

  • 1792 N. 42nd Street
    Springfield, OR 97477


Shipments

Estimated Shipping Time

Most orders ship within 2 – 4 business days, and we strive to ship faster when possible. Due to current volume, some brands may take up to 5 days. Shipping times are in addition to the processing time for orders. We ship from different locations and by multiple shipping methods. Orders shipped to locations within the contiguous U.S. are delivered typically within 2 – 5 business days after shipping, however some locations are in a 6 days zone. Please call or email if you need more information on delivery times and if your order is time sensitive.

Orders placed with Expedited Shipping Methods (Next Day, 2nd Day, or 3-Day Select) will be processed the same day the order is placed, if the order is submitted by 10:30 a.m. Pacific Time.