Customer Support
About Us
We are a family owned business that has been providing outdoor cover
solutions for customers since 1990. Our store is located in Springfield,
Oregon just off of Highway 105. If you are ever in the area, please stop
by and see us! We are members of the Springfield Chamber of Commerce and believe
in providing customers with solutions. If you don't find what you are looking
for on our website please call, write, fax or email us your questions.
Contact Us
Email:
Please email customer service at sales@creativeshelters.com 24/7 for product inquiries or information regarding your orders.
Chat:
If customer service is available by chat, you will see the icon on the lower right part of the screen.
Phone Support:
Our customer support hours are 8 AM to 5 PM Pacific Time, Monday - Friday
- Local Springfield, Oregon number: 541-988-5876
- Toll free long distance number: 1-888-361-0607
Fax:
- 1-541-988-3502
Postal Address:
- 1792 N. 42nd StreetSpringfield, OR 97477
Shipments
Estimated Shipping Time
!Most orders ship within 2-4 business days, and we strive to ship faster when possible. Some items such as tarps and metal fittings may take up to 8 days due to current volume. Shipping times are in addition to processing time for orders. We ship from different locations and by multiple shipping methods. Orders shipped within the continental US are delivered typically within 2-3 business days after shipping. Please call or email if you need more information on delivery times and we will be happy to assist you. Currently, not all orders can be shipped via expidited shipping. Please call in for orders of tarps & fittings that you want to expedite. Orders placed with Expedited shipping methods (Next Day or Second Day) will be processed the same day the order is placed, as long as the order is submitted by 10:30a.m. PT, however may still not ship for several days.
